HELP & SUPPORT

Ask us anything — we're a small team and we actually answer

We cover shipping, returns and caring for your pieces — and support is by email, so you always hear back from a real person.

ShippingReturnsProduct Care

Shipping

Everything you need to know about getting your order to your door.

How long will my order take to arrive?

Most orders are processed within 1–3 business days, then shipped with a transit estimate of 3–5 business days. Made-to-order or seasonal tees may take a little longer, and we'll keep you posted if that's the case.

How much is shipping?

Shipping is a flat $6.95 on all orders, and it's free on orders over $75. No surprises at checkout.

Will I get tracking?

Yes — as soon as your order ships, we'll email you a tracking link so you can follow it every step of the way. You'll usually get that email within 1–2 business days of placing your order.

Do you ship internationally?

Yes, we ship internationally. Transit times are longer, and any duties or taxes are the responsibility of the customer. If you have questions about your specific destination, just reach out.

Returns

Changed your mind? No stress — we'll help you sort it out.

What is your return window?

You have 30 days from the day your order is delivered to send it back. That's a full month to try things on and make sure they're right for you.

What condition do items need to be in?

Items need to be unworn, unwashed, and have the original tags attached. Graphic tees must be unwashed — please don't try them on after washing.

How do I start a return?

Just email us at support@shopmotionmade.com with your order number, and our team will reply with simple return instructions.

When will I get my refund?

Refunds are processed within 5–7 business days after we receive your return. We'll send you a confirmation email as soon as it's on its way.

Can I exchange for a different size?

Yes — exchanges are welcome subject to stock availability. Just email us with your order number and the size you'd like, and we'll take care of it through the same return process.

Do you offer free shipping or discounts?

We don't have a free-shipping threshold right now, but we do run occasional discounts for our email subscribers. Sign up at the bottom of the page to hear about them first.

Product Care

A little care goes a long way — here's how to keep your pieces looking and feeling their best, wash after wash.

Graphic Tees

How do I wash my graphic tee?

Wash cold, inside out, and tumble low or hang dry to protect the print.

Will the print crack?

Following the care steps keeps prints looking new longer.

Denim

How should I care for my jeans?

Wash cold and sparingly, inside out, and hang to dry to keep the fit and colour.

Will they shrink?

Cold wash and air dry help prevent shrinkage.

Blouses & Knits

How do I wash delicate pieces?

Gentle cycle or hand wash cold, then lay flat to dry.

Can I iron them?

Use low heat, and check the care label first.

Let's talk

Hey there — I'm the one who packs your orders and hunts down the finds. Whether it's a question about sizing, a tee that caught your eye, or where your package is, just ask. I read every message myself.

Email me at hello@shopmotionmade.com

Send message

We reply within 1–2 business days.